Rackspace Hiring Fresher Cloud Engineer I (L1 AWS Support Engineer) - Remote

Cloud Engineer I (L1 AWS Support Engineer) - Remote

Company: Rackspace
Location: Remote (India - Gurgaon)
Job Type: Full-time

Role Overview

Rackspace is looking for an L1 AWS Support Engineer to provide first-level technical support for AWS-based solutions. The role involves troubleshooting, monitoring AWS environments, and ensuring optimal performance and security.

Key Responsibilities

• Incident Management

  • Receive and log incident tickets.
  • Troubleshoot and resolve basic AWS-related issues.
  • Escalate complex issues to higher-level support teams.

• Monitoring & Alerting

  • Monitor AWS environments for performance and availability.
  • Respond to alerts and take corrective actions.

• Knowledge Base Management

  • Contribute to and maintain knowledge base articles.
  • Document troubleshooting steps and solutions.

• Customer Interaction

  • Communicate effectively with customers to understand their issues.
  • Provide clear and concise explanations of technical issues.

• Security & Compliance

  • Adhere to security best practices and policies.
  • Identify and report potential security threats.

• Other Responsibilities

  • Deploy and configure AWS resources using predefined templates.
  • Perform regular backups and restore operations.
  • Identify opportunities for AWS cost optimization.

Required Skills & Qualifications

• Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.).
• Knowledge of basic troubleshooting techniques.
• Familiarity with command-line interfaces and scripting (Bash, PowerShell).
• Experience in deploying and configuring AWS resources.
• Ability to perform backup and recovery operations.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Customer-focused approach.

Preferred Certification

• AWS Certified Cloud Practitioner

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