Poppulo Hiring Technical Support Engineer | 4+ Yrs Experience

Poppulo Hiring Technical Support Engineer, Tier 1 | 4+ Yrs Experience | Bengaluru

Job Role: Technical Support Engineer – Tier 1
Qualification: Degree in Computer Science/IT or equivalent hands-on experience
Experience: 4+ Years in customer-facing technical support
Location: Bengaluru (Hybrid)
Work Mode: 24/7 rotational shifts
Company: Poppulo – A global leader in employee and customer communications

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About the Opportunity

Poppulo is seeking a Technical Support Engineer passionate about solving problems, helping customers, and growing within a global SaaS platform. You’ll troubleshoot software issues, work closely with cross-functional teams, and support customers across channels like chat, email, phone, and screen sharing.

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Key Responsibilities

• Provide responsive technical support to global customers
• Troubleshoot platform-related issues across OS, networks, and tools
• Document support steps, update ticket statuses, and track issue resolution
• Work collaboratively with your team to improve customer experience
• Build deep knowledge of Poppulo’s tools and platform features
• Participate in projects and continuous learning initiatives

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Technical Requirements

• Strong Windows Server Admin skills: WMI, Active Directory, DNS, DHCP
• Experience with:
  • OS and log analysis
  • LAN, Firewall concepts
  • NTFS and File Management Structures
  • Remote support tools: LogMeIn, GoToMeeting, VNC, RDP, Dameware
• Excellent troubleshooting and problem-solving skills
• Clear verbal and written communication
• Team player with strong ownership mindset

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Why Join Poppulo?

• Global Tech Company: 6000+ enterprise customers, 35M+ employees reached
• Award-Winning Culture: Recognized as a Great Place to Work (2015–2021)
• Growth: Learn, grow, and thrive in a dynamic and inclusive environment
• Work-Life Harmony: Hybrid setup with wellness and flexibility focus
• Values-Driven: Bring Your Best Self | See it. Own it. Solve it. | Together We’re Better

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Tags:

#PoppuloJobs #TechSupport #BangaloreJobs #HybridJobs #WindowsServer #ITSupport #ExperiencedJobs #Troubleshooting #HiringNow #JobOpportunity