OpenBet Hiring Support Engineer

Support Engineer
Location: Bangalore / Bengaluru (OpenBet)
Time Type: Full Time
Posted On: Posted Today
Job Requisition ID: JR25378

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Who We Are

OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.

For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry.

Join OpenBet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide.

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The Team

OpenBet is at the forefront of the betting and gaming entertainment industry. We continue to build a platform trusted by the world’s leading betting brands, delivering high-quality content, unmatched performance, and next-gen technology.

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The Goal

OpenBet is looking for an Application Support Engineer to support, debug, and improve applications and systems running on high availability production environments. As an Application Support Engineer, you'll work with a variety of systems, making a real impact on both product functionality and performance.

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What You’ll Be Doing

• Own and investigate production issues at the application and database level.
• Provide well-written solutions to production problems.
• Effectively communicate the investigation status to the customer.
• Deploy fixes to production environments.
• Escalate issues to senior team members as required.
• Assist in creating and maintaining support documentation, FAQs, troubleshooting guides, etc.
• Participate in a rota schedule including weekends and bank holidays.

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What You’ll Bring

• A Bachelor’s degree in a technical field, ideally computer science, engineering, or information systems.
• 2-3 years of experience in an application support role with a proven track record of technical investigations and creating solutions.
• Proficiency in one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries.
• Strong programming skills (data structures, algorithms).
• Excellent analytical and problem-solving skills.
• Strong communication skills, both written and spoken.
• Ability to learn new technologies quickly and work independently.

Additional skills/experiences:

• Adequate knowledge of Unix/Linux distributions (Ubuntu, SUSE, etc.) and bash shell.
• Experience with performance monitoring tools (Grafana, Datadog, Squadcast, etc.).
• Familiarity with LAMP (Linux, Apache, MySQL, PHP) website design.
• Experience using version control systems (GIT, Subversion, CVS, etc.).
• Adequate knowledge of scripting languages (Perl, Python, JavaScript).
• Familiarity with Jira ticketing system.

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Why OpenBet?

• Innovative Team: Join a team of innovators who are shaping the future of betting and gaming.
• Mission-driven: Be part of a mission committed to revolutionizing how the world plays.
• Culture: Work in a collaborative, creative, and inclusive culture.
• Flexible Working: Enjoy flexible work arrangements.
• Global Reach: Interact with global teams and grow your career in a fast-paced, dynamic environment.

At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected.

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