Junior Support Analyst – Meridian IT

Location: Hyderabad, India
Department: Support Services
Reporting To: Support Center Manager
Date: April 2025
Job Type: Full-Time | Rotational Shifts | US Shift Support

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About Meridian IT:

For over 40 years, Meridian IT has been a trusted provider of end-to-end IT solutions including cloud, hybrid, and on-premise technologies. Backed by Meridian Group International, with operations across 4 continents, we deliver tailored IT services such as data storage, backup & recovery, security, hyperconverged infrastructure, and award-winning managed services.

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Position Summary:

We are seeking a Junior Support Analyst who will be the first point of contact (L1 support) for enterprise customers. This role involves troubleshooting technical issues via remote access, resolving hardware/software/networking problems, and ensuring adherence to SLA requirements.

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Key Responsibilities:

• Respond to technical support tickets via email, phone, or remote access.
• Troubleshoot and resolve issues related to hardware, software, and networks.
• Diagnose user-reported problems and escalate to L2/L3 support when required.
• Maintain detailed support logs and document resolutions in the Meridian Support Portal.
• Conduct root cause analysis and implement preventative procedures.
• Install and configure hardware, software, and networking components.
• Provide minor technical training and end-user support.
• Collaborate in customer onboarding, ensuring smooth transitions and communication.
• Work in US shifts and provide weekend support when needed.
• Participate in incident management, stakeholder updates, and technical escalations.

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Required Qualifications:

• Bachelor’s Degree in Computer Science or related field.
• Knowledge of Microsoft Office (2007–2013), Windows OS (XP to Windows 10), Linux, Windows Server (2003–2012).
• Strong interpersonal, written, and verbal communication skills.
• Exceptional problem-solving and organizational abilities.
• Ability to multitask and manage priorities effectively.
• Willingness to work in rotational shifts and dynamic team environments.

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Why Join Us?

• Be part of a global organization with decades of industry leadership.
• Hands-on exposure to enterprise-grade IT infrastructure and support systems.
• Collaborative and growth-driven environment with cross-functional opportunities.
• Inclusive company culture that values diversity, integrity, and continuous learning.

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Equal Opportunity Employer:
Meridian Group International is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, or any protected status.

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Tags:
Junior Support Analyst, IT Support Jobs, L1 Support, Remote Troubleshooting, Technical Support Engineer, IT Jobs in Hyderabad, Windows Server Support, Entry Level IT Jobs, US Shift IT Jobs