Mediaocean is Hiring Software Engineer Engineering Support for B.E/B.Tech or Graduation i

Software Engineer – Engineering Support | Mediaocean Careers Pune

Company: Mediaocean
Job Role: Software Engineer – Engineering Support
Qualification: B.E/B.Tech or Graduation in IT/Computer Science (Minimum 60%)

Experience: 1–3 years
Salary: Competitive, includes healthcare and life insurance benefits
Job Location: Pune, India
Last Date: Apply Immediately – Rolling Applications Open

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Job Description:

Mediaocean, a global leader in ad tech with over $200B annualized ad spend managed through its platform, is hiring a Software Engineer for its Engineering Support team in Pune.

You’ll be part of a high-impact team supporting Mediaocean’s enterprise-grade ad infrastructure. This is a full-time opportunity to work across global teams, troubleshoot complex systems, and build your career in one of the most innovative media technology companies.

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Key Responsibilities:

• Investigate and resolve technical escalations in a high-volume enterprise web application
• Analyze application logs and perform root cause analysis for production issues
• Collaborate with L1 support, QA, and dev teams across global offices (Australia, US)
• Maintain accurate ticket documentation in CRM
• Contribute actively to internal knowledge base and SOP documentation
• Provide high-quality, timely responses to medium to high complexity issues
• Work in evening hours occasionally to support international time zones

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Required Skills:

• Proficiency in SQL (Oracle/MSSQL) – ability to write and debug queries
• Basic knowledge of Unix shell scripting
• Experience in debugging Java or .NET-based web applications
• Familiarity with enterprise-grade production support and incident handling
• Strong written and spoken communication skills
• Understanding of SOPs, escalation protocols, and customer handling in SaaS environments

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Preferred Experience:

• 1–3 years of relevant production or application support experience
• Ability to decipher log files and troubleshoot backend processes
• Exposure to CRM systems and global support operations

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Why Join Mediaocean?

• ₹7 Lakh/year Mediclaim coverage (includes Term Life and Accidental Insurance)
• Health check-ups, wellness programs, and fitness benefits
• Professional growth via internal Learning & Development programs
• Inclusive workplace with affinity groups and global networking
• Immediate benefits from date of hire

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Salary Insights:

Support engineers with Java/SQL in enterprise environments earn between ₹5 LPA to ₹9 LPA in India. Mediaocean offers premium benefits and exposure to large-scale AdTech operations that are rare in the Indian job market.

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Career Growth & Trends:

Engineering support roles are a great entry point into Site Reliability Engineering (SRE), DevOps, and full-stack backend architecture. Mediaocean’s global reach and omnichannel ad infrastructure offer top-tier exposure to trending roles in CloudOps, AI-integrated AdTech, and API observability.

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Global Reach:

Although this role is based in Pune, you will collaborate with teams across the US and Australia. Mediaocean also operates platforms used globally, including in the UK, Canada, and Europe.

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Tags:
#EngineeringSupport #JavaJobs #SQLDeveloper #AdTechCareers #RemoteJobs #HighSalaryJobs #CloudCareers #HiringNow #PuneJobs #ProductionSupport

Keywords:
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