ITSM Platform Administrator - Lincoln Electric

Location: Chennai, India
Employment Status: Full-Time, Salary
Function: Information Technology
Req ID: 26242

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About Lincoln Electric

Lincoln Electric is the world leader in engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. With over 12,000 employees across 71 manufacturing and automation system integration locations in 21 countries, Lincoln Electric serves customers in over 160 countries.

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Job Responsibilities:

• Design, configure, and maintain the ITSM platform according to business needs.
• Plan and implement system upgrades while ensuring compatibility of existing configurations and customizations.
• Manage user access, roles, and permissions within the platform.
• Implement and manage integrations with other IT systems and third-party applications.
• Manage REST/SOAP API integrations, ensuring secure and efficient data exchanges.
• Monitor system performance and troubleshoot issues.

Key Responsibilities:

• Create and customize workflows for incidents, requests, problem management, change management, and service catalog processes.
• Design and implement forms, templates, and business rules within the platform.
• Leverage automation capabilities to streamline repetitive tasks and optimize service delivery.
• Develop and maintain dashboards and reports to track KPIs related to ITSM processes.
• Ensure data integrity by managing data imports, exports, and transformations.
• Identify opportunities for process improvement and automation within the ITSM framework.
• Provide user support to help effectively use the platform.
• Document the configuration of the ITSM environment.

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Job Requirements:

• Experience in designing, configuring, and maintaining ITSM platforms.
• Knowledge in system upgrades, API integrations, and managing user access and roles.
• Strong experience in designing and customizing workflows and templates.
• Proficiency in automation and process optimization within the ITSM framework.
• Ability to develop and maintain dashboards and reports.
• Experience with monitoring, troubleshooting, and ensuring system performance.

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Equal Opportunity Employer

Lincoln Electric is an Equal Opportunity Employer. We promote equal employment opportunity for applicants, without regard to race, color, national origin, religion, sex (including pregnancy and related medical conditions), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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Tags

#ITSM #PlatformAdministrator #LincolnElectric #Welding #ManufacturingJobs #TechJobs #ChennaiJobs #JobAlert