Lexmark Hiring Genesys Cloud Support Specialist

Genesys Cloud Support Specialist – Enterprise Cloud & Network Operations

Company Lexmark (A Xerox Company)

Job Location Kolkata, West Bengal, India

Employment Type Full-Time | Permanent

Industry Cloud Computing, Contact Center Technology, Enterprise IT Infrastructure, Network Engineering, SaaS Support

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About the Company Lexmark, now proudly part of Xerox, brings together decades of innovation across enterprise technology, cloud platforms, and digital services. This strategic combination creates a powerful global technology ecosystem where professionals contribute to next-generation cloud communication systems, enterprise networking, and customer experience platforms.

Joining Lexmark means working on global-scale infrastructure, enterprise cloud applications, and mission-critical systems that connect data, devices, and people across industries and countries.

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Role Overview The Genesys Cloud Support Specialist plays a critical role in supporting and operating enterprise-grade cloud contact center platforms, internal server infrastructure, and network communication systems. This role focuses on cloud operations, network troubleshooting, infrastructure planning, and vendor coordination, ensuring reliable, scalable, and secure systems.

This position is ideal for professionals looking to grow their careers in cloud support engineering, network operations, VoIP systems, and SaaS platform support.

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Key Responsibilities

• Design, operate, and support server infrastructure and cloud-based application architectures
• Manage and troubleshoot LAN, WAN, and internal data communication systems
• Support Genesys Cloud / Contact Center infrastructure and related enterprise platforms
• Plan, configure, and maintain network devices such as routers, switches, bridges, and concentrators
• Diagnose and resolve network, performance, and connectivity issues
• Coordinate with external vendors and service providers for installation, upgrades, and maintenance
• Participate in project planning, implementation, and infrastructure rollouts
• Conduct cost analysis, vendor comparisons, and technical evaluations
• Ensure system availability, performance optimization, and operational reliability

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Required Skills & Expertise

• Strong understanding of networking fundamentals (LAN, WAN, TCP/IP)
• Experience supporting enterprise cloud platforms or SaaS applications
• Knowledge of server infrastructure, application architecture, and internal networks
• Hands-on experience with network troubleshooting and system diagnostics
• Familiarity with vendor coordination, infrastructure deployment, and IT projects
• Ability to analyze system performance and recommend improvements
• Strong documentation and communication skills

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Preferred / Nice-to-Have Skills

• Exposure to Genesys Cloud, Contact Center platforms, or VoIP systems
• Experience with cloud networking or cloud support environments
• Knowledge of enterprise security, firewalls, and network compliance
• Experience in IT service delivery or technical support roles
• Understanding of cost optimization and infrastructure planning

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Why Join Lexmark (Xerox Group)

• Work within a global enterprise cloud ecosystem
• Exposure to enterprise-grade cloud communication platforms
• Career growth across cloud support, network engineering, and IT operations
• Collaborative, inclusive, and innovation-driven work culture
• Opportunity to work on large-scale, mission-critical systems
• Competitive benefits supporting career growth, well-being, and work-life balance

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Career Path Opportunities

• Cloud Support Engineer
• Network Operations Engineer
• SaaS Support Specialist
• Cloud Infrastructure Engineer
• Unified Communications Engineer
• Enterprise IT Operations Engineer

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High-CPC SEO Keywords Genesys Cloud Support Specialist, Cloud Support Engineer Jobs, Enterprise Cloud Networking, SaaS Support Engineer, Contact Center Cloud Engineer, Network Operations Engineer, Cloud Infrastructure Support, IT Support Specialist Enterprise, High Paying Cloud Jobs, Cloud Networking Careers

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Target High-CPC Countries United States, United Kingdom, Canada, Germany, Switzerland, Netherlands, Australia, Singapore, United Arab Emirates