KogniVera Hiring Fresher L1 Linux/GCP Support Engineer – Bengaluru

L1 Linux/GCP Support Engineer – Bengaluru

Company

KogniVera IT Solutions Private Limited

Location

• Bengaluru (Onsite)

Employment Type

• Full-Time

Job Summary

We are looking for an L1 Linux/GCP Support Engineer to provide first-level support for cloud-based infrastructure, focusing on Google Cloud Platform (GCP) and Linux environments. The role involves monitoring, troubleshooting, and resolving technical issues while collaborating with senior engineers.

Key Responsibilities

• Monitor and respond to system alerts, incidents, and requests.
• Troubleshoot and resolve issues related to Linux servers, GCP services, and network connectivity.
• Assist in configuring and maintaining GCP services (Compute Engine, Cloud Storage, Networking).
• Perform basic system administration tasks (user management, file systems, permissions).
• Escalate complex issues to higher-level support when required.
• Document and track support requests in a ticketing system (e.g., Jira, ServiceNow).
• Follow standard operating procedures (SOPs) to maintain system efficiency.
• Communicate effectively with internal teams, customers, and third-party vendors.
• Participate in on-call rotations for 24/7 support when needed.

Required Skills & Qualifications

• Basic knowledge of Linux systems (Red Hat, Ubuntu, CentOS) and command-line tools.
• Familiarity with GCP services and cloud computing concepts.
• Understanding of networking fundamentals (DNS, TCP/IP, firewalls, VPNs).
• Experience with ticketing systems and IT support processes.
• Strong problem-solving skills and ability to diagnose technical issues.
• Fluency in English and Spanish (verbal and written).
• Willingness to work in a shift-based/on-call support environment.

Preferred Qualifications

• Linux (LPIC-1, RHCSA) or Google Cloud (GCP Associate) certification is a plus.
• Experience with automation tools (Bash, Python, etc.).
• Familiarity with DevOps tools (Ansible, Jenkins, etc.) is an advantage.

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