KlearNow.AI Off Campus Drive 2025 | KlearNow.AI Hiring Fresher L1 Support Engineer

Company: KlearNow.AI
Role: L1 Support Engineer
Location: Gurgaon, Haryana (On-site)
Experience: 0-2 Years
Education: Bachelor's in Computer Science, IT, or related field

About KlearNow.AI
KlearNow.AI is revolutionizing global trade by leveraging AI & ML to digitize and streamline supply chain operations. With a presence in the US, Canada, UK, Spain, and the Netherlands, we provide cutting-edge visibility and intelligence for logistics and trade.

Job Overview
As an L1 Support Engineer, you will be the first point of contact for technical support, troubleshooting customer issues, and ensuring a seamless user experience.

Responsibilities

• Incident Management: Handle customer queries via email, chat, and ticketing systems.
• Troubleshooting: Resolve basic software, system, and network issues.
• User Support: Assist with login issues, navigation, and general application queries.
• Escalation Handling: Identify and escalate complex technical issues to L2 teams.
• Documentation: Maintain detailed records of support cases and resolutions.
• Monitoring & Reporting: Track system performance and suggest improvements.
• Collaboration: Work with Engineering, Product, and Customer Success teams to enhance user experience.

Required Skills

• Basic knowledge of Windows/Linux OS, networking, and cloud applications.
• Experience with SQL queries for troubleshooting (preferred).
• Familiarity with ticketing tools like Jira, Confluence.
• Understanding of APIs and system integrations (good to have).
• Excellent problem-solving and analytical skills.
• Strong English communication (verbal & written).
• Ability to work in shifts.
• Customer-focused with a proactive approach.

Why Join Us?

• Work in a high-energy, innovative AI/ML-powered environment.
• Competitive salary & flexible work arrangements.
• Ample opportunities for career growth.
• A commitment to diversity, equality, and inclusion.

Join KlearNow.AI and help shape the future of logistics and supply chain!

Follow Us on LinkedIn
NalgondaToday

Tags
#Hiring #L1SupportEngineer #Freshers #TechSupport #ITJobs #Networking #SQL #Jira #CustomerSuccess #OpenToWork