Technology Partner Support Engineer (Entry Level) at iManage | Remote (EMEA Hours) | Apply Now

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Company: iManage

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Job Role: Technology Partner Support Engineer (Entry Level)

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Employment Type: Full Time

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Team: Enablement

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Experience Level: Entry Level

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Location: Remote (Must align with EMEA time zones), occasional travel to local office (Bengaluru, India)

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Last Date: Apply Immediately (Limited Openings)

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Job Description:

Join the iManage Technology Partner Team and contribute to enhancing partner experiences through streamlined integrations, system support, and administrative coordination. This role bridges technical operations with cross-team collaboration.

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Responsibilities:

• Register OAuth 2.0 applications and maintain documentation
• Coordinate with Documentation and Partner teams to update Help Center content
• Execute outreach campaigns and manage partner communications
• Administer and audit partner catalog data with Channel Program Managers
• Generate reports using Zendesk, analyze trends, and suggest improvements
• Assist with onboarding/offboarding partners and manage Salesforce records
• Handle additional tasks as assigned by managers

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Requirements:

• Bachelor's in Computer Science, Information Systems, or equivalent experience
• Ability to work remotely during EMEA hours
• Excellent attention to detail and communication skills
• Familiarity with Salesforce, Zendesk (a plus)
• Adaptable and self-motivated team player

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Bonus Points If You Have:

• Certifications in Cloud, APIs, or OAuth
• Experience with ticketing systems or help centers
• Strong interest in APIs and partner enablement

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Perks and Benefits:

• Competitive market-based salary with regular reviews
• Annual performance bonus
• 21 paid leaves, sick leaves, wellness days, Indian holidays
• 20 weeks parental leave (primary), 10 weeks (secondary) at full pay
• Comprehensive health, accidental, and life insurance
• Flexible work hours and learning resources (LinkedIn Learning, Microsoft Courses)
• Inclusive, dynamic culture and modern workspaces with gaming area, snacks, events

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About iManage:

iManage helps 430,000+ users across 4,100+ organizations securely manage 11B+ documents. With over 11PB of data under management, iManage empowers professionals to unlock knowledge and collaborate effectively.

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Tags:

#RemoteJobs #TechSupport #EntryLevel #OAuth #Salesforce #Zendesk #BangaloreJobs #PartnerEngineer #APIs #CloudJobs #RemoteIndia #IMANAGEJobs #TechnologySupport