Hiring Technical Support Engineer at Tanla for B.E/B.Tech (Graduate or Postgraduate)

Company: Tanla

Job Role: Technical Support Engineer

Qualification: B.E/B.Tech (Graduate or Postgraduate)

Batch: Any

Experience: 2 - 5 Years (preferably in the Telecom domain)

Salary: Not specified

Job Location: Bengaluru, Karnataka, India

Last Date: Not specified

Job Description:

• Provide technical support (troubleshooting, online testing, problem resolution) to clients/customers.
• Facilitate customer calls to address issues raised with the technical support team.
• Perform initial troubleshooting, analysis, and testing of service flows.
• Collaborate with backend teams to identify and resolve customer issues.
• Capture and document all queries via ticketing tools, email, and calls.
• Respond to customers through various communication channels with timely updates.
• Maintain regular reports and share periodic updates with stakeholders.
• Ensure 100% adherence to team and organizational processes.

Required Skills:

• Excellent communication (written & verbal) and interpersonal skills.
• Basic knowledge of Linux, MySQL, Oracle, Phoenix, and Hive.
• Strong analytical mindset for problem-solving and decision-making.
• Proactive, self-motivated, and a team player.
• Flexible to work in a 24x7 environment.
• Strong organizational and time-management skills.

Why Join Us?

• Play a key role in safeguarding Tanla’s assets, data, and reputation.
• Tremendous growth opportunities in the telecom and CPaaS space.
• Work in an innovative and challenging environment with a world-class team.

Tanla is an equal opportunity employer committed to creating an inclusive workplace for all employees.