Hiring: Technical Support Engineer at Adagrad AI

Company: Adagrad AI

Job Role: Technical Support Engineer

Qualification: Bachelor’s or Master’s degree in Computer Science, IT, or a related field

Experience: 1 - 2 years

Job Location: Adagrad HQ

About Adagrad AI

Adagrad AI is a leader in IT infrastructure innovation, leveraging hardware-accelerated algorithms, Computer Vision, and Deep Learning to build scalable enterprise solutions. Founded in 2018, Adagrad ensures seamless IT operations across industries.

Job Description

As a Technical Support Engineer, you will manage IT infrastructures, troubleshoot technical issues, and ensure system reliability and security. You will collaborate with internal teams and external vendors to maintain smooth IT operations.

Responsibilities

• Provide advanced technical support for diagnosing and resolving hardware, software, and network issues.
• Manage IT infrastructure, including servers, networks, storage, and security systems.
• Perform system maintenance, updates, and security enhancements.
• Troubleshoot complex IT issues and implement proactive solutions.
• Document IT systems, configurations, and troubleshooting procedures.
• Conduct user training sessions on IT best practices.
• Lead or contribute to IT projects (upgrades, migrations, deployments).
• Collaborate with cross-functional teams and external vendors.
• Implement and monitor cybersecurity measures to protect IT infrastructure.
• Use monitoring tools to track system performance and proactively address issues.
• Manage cloud platforms (AWS, Azure, Google Cloud) and virtualization solutions.
• Utilize Git for version control and software deployment.

Skills Required

Technical Skills:

• Proficiency in Windows and Linux server management.
• Experience with VMware, Hyper-V, or similar virtualization technologies.
• Strong understanding of TCP/IP, DNS, DHCP, VPN configurations.
• Knowledge of SAN, NAS, and cloud storage management.
• Experience with AWS, Azure, Google Cloud.
• Understanding of basic programming concepts and Git version control.
• Comfortable using Linux/Unix command-line tools.

Soft Skills:

• Strong problem-solving and analytical thinking.
• Excellent communication and teamwork abilities.
• Detail-oriented with strong organizational skills.
• Ability to handle multiple tasks and projects simultaneously.

Preferred Qualifications

• Certifications: CompTIA A+, Network+, Microsoft Azure Administrator, Cisco CCNA.
• Experience with ITIL framework for service management.
• Scripting & automation skills (PowerShell, Python).
• Familiarity with SCCM, Intune for endpoint management.
• Knowledge of cybersecurity best practices.

Why Join Adagrad AI?

✅ Work with cutting-edge AI and IT infrastructure technologies.
✅ Collaborate with industry-leading experts in IT and AI.
✅ Participate in high-impact projects driving innovation.
✅ Competitive benefits and career growth opportunities.

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