Hiring L1 Support Engineer (Associate) | Infogain
Infogain
Infogain off campus drive : Job Overview
| Company | Infogain |
| Location | Noida |
| Category | Software |
| Employment Type | full-time |
| Posted | 15 Mar 2025 |
| Status | Active |
Job Description
L1 Support Engineer (Associate) | Infogain | Noida, India
Company: Infogain
Location: Noida (Work from Office, Night Shift)
Job Type: Full-time
Experience: 2-3 years
Posted On: 15th March 2025
About Infogain
Infogain is a human-centered digital platform and software engineering company headquartered in Silicon Valley. We provide cutting-edge solutions in cloud, microservices, automation, IoT, and AI to Fortune 500 companies across various industries. Infogain is a Microsoft Gold Partner and Azure Expert MSP, with global offices in the USA, UK, UAE, Singapore, and India.
Job Description
As an L1 Support Engineer, you will be responsible for providing technical support, resolving IT-related issues, and ensuring smooth helpdesk operations for end-users.
Key Responsibilities
- Log, track, and resolve trouble tickets using a ticketing system.
- Provide telephone support for hardware, software, and system issues.
- Diagnose and resolve first-level problems by guiding users through troubleshooting steps.
- Assign issues to technical specialists when needed.
- Provide remote access support via VPN connections.
- Ensure timely resolution of tickets with a high level of customer satisfaction.
- Follow escalation processes for unresolved issues.
- Maintain accurate records of all support interactions in the ticketing system.
Must-Have Skills
- Strong team player with excellent written and verbal communication.
- Ability to learn quickly and work independently.
- Passion for helping people and resolving IT issues.
- Strong troubleshooting skills and problem-solving mindset.
- Ability to multi-task in a fast-paced environment.
- Attention to detail and strong documentation skills.
Required Skills & Experience
- 2+ years in customer/user support roles.
- 1+ year experience with Microsoft Windows OS (client or server).
- 1+ year in diagnosing and resolving PC, server, and printer issues.
- Experience with ServiceNow, Infrastructure Support L1, and Cloud Fundamentals.
- Familiarity with Windows 7 and internet troubleshooting.
- Understanding of technical support workflows and service levels.
Preferred Skills
- Experience with Microsoft Client and Server OS.
- Strong interpersonal and analytical skills.
- Knowledge of Cloud Computing fundamentals.
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