Google Operations Center (GOC) Hiring Cloud Support Engineer Specialist – GCP (Platform)

Cloud Support Engineer Specialist – GCP (Platform)

Company: Google Operations Center (GOC)
Location: Hyderabad, India (IN-HYD-SAR1)
Job ID: JR1769
Type: Full-time
Posted: 5 days ago

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Join Us!

At Google Operations Center, we help Google users and customers solve problems and achieve their goals—all while enjoying a culture of continuous improvement and collaboration.

We work hard, we play hard, and we want you to join us!

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Role Overview

As a Cloud Support Engineer Specialist - GCP (Platform), you will support Google Cloud Platform’s (GCP) most prestigious customers by troubleshooting complex issues and driving solutions. You will demonstrate strong problem-solving, communication, and technical skills.

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Responsibilities

• Handle response, diagnosis, resolution, and tracking of customer issues via phone, email, and chat.
• Maintain response and resolution speed within defined SLAs.
• Maintain high customer satisfaction and quality scores.
• Use troubleshooting tools to diagnose root causes and document resolutions.
• Understand customer business impact and prioritize issues accordingly.
• File issue reports and collaborate with Google engineers for bug diagnosis and resolution.
• Conduct community management and escalate technical incidents promptly.
• Provide customer-specific architectural guidance.
• Advocate for critical customer issues with Google engineers and Program Managers.

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Required Skills

• Bachelor's in Computer Science, Electronics, or related field.
• Excellent verbal and written English communication.
• Any Associate-level Cloud Certification (preferably GCP).
• 3–6 years in customer support with serverless platforms, storage, and developer tools.
• Hands-on experience with any cloud platform.
• Coding skills in Golang, C++, Python, or SQL.

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Preferred Qualifications

• Experience with relational/non-relational databases.
• Strong understanding of data structures.
• Knowledge of DevOps, CI/CD, and database migration.

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Benefits

• Competitive wages and comprehensive health care (medical, dental, vision).
• Gender-neutral baby bonding leave, 26-week birth-parent leave.
• Life, accident, and disability insurance.
• Free daily lunch, micro-kitchens, and employee resource groups.
• Inclusive culture supporting all backgrounds and identities.

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About Google Operations Center

Google Operations Center (GOC) is a global support partner to Google. We focus on providing the best customer journey possible through a growth-oriented, inclusive culture, and strong leadership.

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