Fronius - Technical Support SE

Company: Fronius
Job Role: Technical Support SE
Job Location: Pune, India
Job Type: Full-Time
Experience Required: 3-5 years

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Job Description

Join Fronius as a Technical Support SE and provide technical assistance to our solar customer base in the Oceania region. This role involves troubleshooting, documentation, and improving customer support processes while collaborating with international teams.

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Key Responsibilities

• Provide technical support for solar customers in the Oceania region.
• Document support cases following international standards.
• Follow defined communication channels and support processes.
• Actively contribute to product, process, and tool improvements.
• Coordinate and document support-related services.
• Participate in national and international projects (CRM, Contact Center, SOS).
• Support in training new employees and internal educational programs.

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Required Skills & Experience

• Engineering degree in Electrical/Electronics with 3-5 years of relevant experience in the solar industry.
• Experience in technical customer support, preferably in an international company.
• Strong English communication skills (spoken & written) for international collaboration.

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Tags
#TechnicalSupport #SolarIndustry #ElectricalEngineering #CustomerSupport #OceaniaRegion #PuneJobs #HiringNow