Firstsource Hiring Freshers – Customer Support Associate

Firstsource Hiring Freshers – Customer Support Associate (Non-Tech, Mumbai) | Apply to Entry-Level Jobs Now

Company: Firstsource
Job Role: Customer Support Associate
Qualification: B.Com, BBA, BA, BSc, BCA (Freshers only)

Experience: 0 Years / Freshers

Job Location: Mumbai, India
Last Date: Immediate Hiring – Apply ASAP

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Job Description:
Firstsource is offering an exciting opportunity for fresh graduates to kickstart their career in a global business process management company. This entry-level role provides excellent training and career growth for candidates looking to enter the Customer Support and BPO industry.

Key Responsibilities:

• Handle inbound and outbound customer queries
• Ensure excellent service quality through active listening and effective communication
• Provide timely solutions and resolve customer concerns
• Maintain detailed documentation and logs

Eligibility Criteria:

• Graduates in B.Com, BBA, BA, BSc, BCA
• Freshers only (0 years of experience)
• Postgraduates, BE/B.Tech, MBA candidates are not eligible

Required Skills:

• Excellent spoken and written communication
• Typing proficiency and multitasking ability
• Willingness to work in night shifts and rotational shifts

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Salary Insights & Market Trends:

• Customer Support Associates in metro cities earn ₹2.5–₹3.5 LPA
• Mumbai BPO sector is growing rapidly with high demand for English-speaking professionals
• Entry-level voice process roles can transition to team leads and quality analyst roles within 2–3 years

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Why Join Firstsource?

• Work with a global BPO leader handling top telecom and banking clients
• Fast-paced growth environment for freshers
• Opportunity to develop communication skills, CRM tool experience, and customer handling expertise
• Ideal for graduates looking to build a corporate career

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Tags:
#HiringNow #FreshersJobs #CustomerServiceCareers #HighSalaryJobs #MumbaiJobs #VoiceProcess #RemoteJobs

Keywords:
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