Exeter Premedia Services Hiring Fresher Support Engineer

Customer Support Engineer – Exeter Premedia Services Pvt Ltd
Location: Chennai, Tamil Nadu, India
Posted On: 31 July 2025
Job Type: Full-time
Department: Customer Support
Industry: E-Publishing

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Job Overview

We are looking for Customer Support Engineers who are passionate about helping clients solve technical issues and improve their experience with our products. This is a client-facing role requiring technical troubleshooting, communication, and collaboration skills.

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Responsibilities

• Diagnose technical issues and provide step-by-step resolutions
• Identify recurring issues and propose enhancements for products and services
• Explain software features and usage to new and existing users
• Provide technical training and develop knowledge-sharing materials (FAQs, help docs)
• Collaborate with internal teams to solve complex problems
• Track and document support activities, issues, and resolutions
• Analyze product malfunctions through scenario testing
• Create simple scripts and tools to support troubleshooting
• Maintain internal support databases for reference

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Required Skills & Experience

• 1–3 years of experience in a technical support or client-facing engineering role
• Bachelor's degree in Computer Science, B.E/B.Tech, or related IT qualification
• Strong communication skills (verbal and written)
• Attention to detail and problem-solving mindset
• Experience in scripting/coding is a plus
• Proficiency in Excel or similar tools for analyzing and presenting data
• Capable of working independently and within teams
• Ability to prioritize, multitask, and manage time effectively
• Willingness to collaborate with cross-functional teams

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Eligibility Criteria

• Role: Customer Support Engineer
• Location: Chennai
• Qualification: B.Sc (CS), B.E, B.Tech or related IT degree
• Experience: 1–3 years
• Extras: Scripting or automation skills preferred

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Why Join Exeter Premedia?

• Be part of an innovative and supportive work culture
• Work closely with experienced professionals in the e-publishing domain
• Opportunities to grow and learn across tech and client support functions
• Make a meaningful impact by helping improve the product experience for global users

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