Etraveli Group Hiring Associate IT Support Engineer

Associate IT Support Engineer at Etraveli Group

Company: Etraveli Group
Job Role: Associate IT Support Engineer
Qualification: Graduation + Any Technical Certification (MCP, MCSC, MCSA, Linux, Hardware & Networking)
Experience: 3–5 Years
Salary / CTC: Best in Industry
Job Location: Mumbai / Pune (On-site)
Last Date: Apply Immediately (Rolling Applications)

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About Etraveli Group

Etraveli Group is a globally leading company offering tech solutions for online flight sales and travel fulfillment. It operates top-tier consumer brands such as Mytrip, GoToGate, and Flight Network, and partners with global travel leaders including Booking.com, Google Flights, and Skyscanner.

With over 3,000 professionals worldwide and offices in Sweden, Canada, Greece, Poland, India, and Uruguay — we are simplifying travel and solving global flight booking challenges using advanced technology.

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Job Description

We are hiring an experienced Associate IT Support Engineer to join our global IT Support Team. In this role, you will provide end-user technical support, resolve application and hardware issues, and manage IT operations to support internal teams across the world.

This is a high-visibility, customer-facing technical support role that requires multitasking, communication skills, and expertise in system administration, networking, and helpdesk operations.

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Key Responsibilities

• Install, configure, and maintain Windows operating systems and server accounts
• Troubleshoot and support end-user hardware: desktops, laptops, tablets, smartphones, and peripherals
• Provide basic networking support (LAN/WAN, wireless devices)
• Use IT ticketing tools to respond to and resolve support tickets within SLA
• Administer Active Directory, user account management, and group policies
• Assist in onboarding/offboarding processes from an IT perspective
• Perform remote support using remote access tools
• Maintain IT asset inventory and documentation
• Monitor performance logs and resolve alerts for servers and clients
• Coordinate with internal teams and escalate complex issues when required

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Required Skills & Eligibility

• 3–5 years of experience in an IT support or helpdesk role
• Expertise in Windows OS, Active Directory, and Microsoft Office 365 or G-Suite
• Experience with remote desktop, virtual machines, or VDI
• Familiarity with support tools like Jira, Zendesk, or equivalent
• Good understanding of hardware components, system diagnostics, and troubleshooting
• Solid knowledge of basic networking: routers, switches, LAN/WAN, access points
• Excellent communication and customer service skills
• Ability to adapt quickly to new tools, systems, and technologies

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