System Engineer - Functional Junior/Trainee

Qualification:
Bachelor's Degree or Master's Degree in Computer Science

Experience:
Freshers / 1+ Years

Skills:

• Basic SQL Knowledge
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to handle multiple requests simultaneously
• Customer-first attitude

Industry:
IT / Software / Customer Support

Job Description:
As a System Engineer - Functional Junior Agent, you will be the first point of contact for customers, providing technical support and resolving product-related issues. You will collaborate with the Software System Engineer team to ensure timely resolution of inquiries and maintain a high level of customer satisfaction.

Responsibilities:

• Respond to customer queries via phone, email, or chat in a professional manner
• Diagnose and resolve basic technical issues (SQL-related)
• Escalate complex issues to senior engineers when required
• Maintain accurate documentation of customer interactions
• Guide customers with troubleshooting and product usage
• Collaborate with internal teams for process improvements

Requirements:

• Strong communication and interpersonal skills
• Basic SQL knowledge
• Problem-solving mindset with attention to detail
• Ability to remain calm under pressure
• Prior customer support experience is a plus

Benefits:

• Competitive salary package
• Career growth and learning opportunities
• Comprehensive training and mentorship
• Employee wellness programs
• Dynamic and inclusive work environment

Location:
Kochi, India

Salary:
Negotiable

Send your resume: [email protected]

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