ClearTrail Technologies Hiring L1 Support Engineer Linux

L1 Support Engineer - Linux
Company: ClearTrail Technologies
Location: Delhi, India (Onsite)

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Role Overview:

ClearTrail Technologies is seeking an L1 Support Engineer (Linux) to join our team. The ideal candidate will have 1-3 years of experience in production support, particularly in a 24/7 support environment. The role requires working on-site at the client's location in Delhi/Gurgaon to provide technical support and ensure system performance.

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Key Responsibilities:

• Linux Support:

  • Familiarity with Linux operating systems and basic commands.
  • Troubleshoot and resolve production issues in a timely manner.
  • Deploy applications in production environments ensuring smooth, error-free processes.

• 24/7 Production Support:

  • Provide production support for end customers.
  • Comfortable working in a 24/7 support environment.

• Monitoring & System Performance:

  • Use monitoring tools to ensure system performance and reliability.

• Customer Support:

  • Excellent communication skills to interact with customers, gather details about reported issues, and provide solutions.

• Documentation & Ticketing:

  • Document issues, resolutions, and standard operating procedures.
  • Use ticketing systems like JIRA or ServiceNow to manage and resolve tickets.

• On-Site Support:

  • Provide on-site support at customer locations.
  • Ensure customer satisfaction through effective technical support.

• Server Management:

  • Manage physical servers (setup, OS installation, maintenance, and troubleshooting).

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What We’re Looking For:

• Experience:

  • 1-3 years of experience in a production support role.
  • Comfortable in a 24/7 support environment.
  • Experience with ticketing systems such as JIRA or ServiceNow.

• Linux Knowledge:

  • Strong understanding of Linux operating systems.

• Deployment Skills:

  • Proficient in deploying applications in production environments.

• Technical Certifications:

  • Certifications in ITIL, Linux Administration, or Cisco are a plus.

• Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability to handle customer issues efficiently.

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Working Hours and Conditions:

• Working Days:

  • 6 days a week, with alternate Saturdays off.

• Mode of Work:

  • Work from office only at client locations in Delhi/Gurgaon.

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Why Join Us:

• Be part of a dynamic team providing critical support for high-impact systems.
• Gain hands-on experience in production support in a 24/7 environment.
• Work with industry-leading technologies and expand your skills in Linux and production support.

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Tags:

#L1SupportEngineer #Linux #ProductionSupport #TechJobs #ClearTrailTechnologies #DelhiJobs #OnsiteSupport