ClearSource - Junior IT Administrator

Job Details

Company: ClearSource
Job Role: Junior IT Administrator
Job Location: Noida, India
Employment Type: Full-time
Experience: 2+ Years
Department: Corporate

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About ClearSource

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We believe in our core values — Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. These values define ClearSource’s DNA and make it a great company to work for. We support all our people in realizing their greatest potential.

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Job Responsibilities

• Provide remote service desk support to all offices and users.
• Act as the first point of contact for customers seeking technical assistance via phone or ticketing systems.
• Perform first-level troubleshooting for PC, OS, and basic office applications.
• Log, analyze, and resolve issues reported to the IT service desk.
• Determine and implement the best solutions based on reported issues.
• Guide customers through the problem-solving process.
• Escalate unresolved issues to the next level of support.
• Provide accurate information on IT products and services.
• Relay customer feedback and suggestions to internal teams.
• Identify and suggest possible improvements in IT procedures.
• Contribute to updating the knowledge base and IT playbook.
• Ensure issues are correctly routed to the appropriate support teams if unresolved.
• Manage basic user setup, including AD user accounts, email, and group memberships.
• Configure new IT equipment (laptops, desktops, mobile devices).
• Maintain IT equipment inventory and documentation.
• Troubleshoot network communication and end-user connectivity issues.
• Collaborate with other teams to share technical skills and knowledge.
• Send notifications or advisories during outages.

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Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 2 years of proven experience as an IT Administrator or similar role.
• Proficiency in Windows, macOS, and Linux systems for troubleshooting and user support.
• Experience setting up and configuring laptops, desktops, and mobile devices.
• Familiarity with IT equipment maintenance and inventory management.
• Basic understanding of network troubleshooting and connectivity issues.
• Knowledge of IP configurations, DNS, DHCP, and VPN setup.
• Experience managing user accounts (creation, termination, modification).
• Hands-on experience with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Ability to diagnose and resolve PC, office applications, and software-related issues.
• Knowledge of Microsoft Office 365 and other productivity tools.
• Strong analytical skills to determine root causes and suggest effective solutions.
• Ability to document and maintain IT procedures and knowledge bases.
• Strong verbal and written communication skills for effective user support.
• Ability to collaborate across teams and resolve technical issues efficiently.
• Willingness to provide remote support across different time zones if required.

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Why Join ClearSource?

• A culture driven by core values and people-centric work.
• Opportunities for personal and professional growth.
• A collaborative environment with a fantastic work culture.
• Competitive compensation and benefits.

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Tags

#ITAdministrator #NoidaJobs #TechSupport #Networking #SystemAdmin #ITJobs #Helpdesk #Windows #Linux #macOS #Office365 #TechnicalSupport