Associate Systems Engineer – System Administration at Carelon Global Solutions (Elevance Health)

About Elevance Health

Elevance Health is one of America’s leading healthcare technology and insurance companies, serving over 46 million members across 14 states under the Blue Cross Blue Shield (BCBS) network.
Ranked #20 in the Fortune 500 (2025), Elevance Health is recognized globally for innovation in digital healthcare, data-driven operations, and technology transformation.

Gail Boudreaux, President & CEO, is consistently listed among the Most Powerful Women in Business by Fortune magazine.

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About Carelon Global Solutions

Carelon Global Solutions (CGS) — a wholly owned subsidiary of Elevance Health — is a next-generation healthcare solutions and IT services company.
With a mission to simplify healthcare through technology, CGS provides cloud infrastructure management, digital transformation, and data-driven operational excellence across global healthcare systems.

CGS operates globally with innovation hubs in:

• Hyderabad, Bengaluru, Gurugram (India)
• Manila (Philippines)
• Limerick (Ireland)
• San Juan (Puerto Rico)
• Indianapolis (USA)

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Job Title: Associate Systems Engineer – System Administration

Location: Hyderabad, India
Employment Type: Full-Time
Experience Level: Associate / Entry Level
Shift: Day Shift

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Role Overview

Carelon Global Solutions is hiring an Associate Systems Engineer with a focus on System Administration and End User Support.
This role involves maintaining the Windows infrastructure, managing ServiceNow tickets, and ensuring smooth IT operations across the enterprise.

You’ll be part of a global IT operations team supporting enterprise systems, cloud environments, and end-user devices — contributing directly to enterprise stability, security, and performance.

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Key Responsibilities

• Handle assigned IT tickets and ensure timely closure within SLA.
• Provide technical support for hardware, software, and network issues.
• Assist in installation, configuration, and maintenance of Windows systems (Windows 10/11).
• Troubleshoot issues remotely, in-person, or via phone support.
• Support VPN connectivity troubleshooting for end users.
• Manage asset inventory, laptop/desktop support, and hardware replacements.
• Generate and maintain system health dashboards and performance reports.
• Collaborate with cross-functional teams to ensure system uptime and reliability.
• Ensure compliance with ITIL processes and corporate security standards.

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Required Skills & Competencies

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Experience in System Administration or End User Support.
• Hands-on experience with Windows 10/11, SSCM, and ServiceNow ticketing systems.
• Familiarity with Dell hardware troubleshooting (Laptops, Desktops, and Peripherals).
• Strong understanding of VPN, packaging, sequencing, and deployment tools.
• Analytical mindset and excellent problem-solving skills.
• Strong communication and customer service orientation.
• Experience with asset management tools is a plus.

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Soft Skills

• Excellent interpersonal and teamwork skills.
• Proactive in learning new technologies and adapting to fast-paced environments.
• Analytical mindset with the ability to diagnose and resolve issues quickly.
• Ability to influence and communicate effectively with technical and business stakeholders.

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Perks and Benefits

• Competitive salary and performance incentives.
• Global exposure to healthcare IT systems.
• Focused learning and development programs.
• Comprehensive medical and health insurance.
• Inclusive and diverse workplace.
• Recognition and rewards for high performance.
• Modern workspace with cutting-edge infrastructure.

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Work Culture at Carelon

At Carelon Global Solutions, we believe limitless minds create limitless opportunities.
We foster an environment of creativity, innovation, and continuous learning, encouraging employees to lead with purpose and integrity.

Our Core Values

Leadership | Community | Integrity | Agility | Diversity

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