Birdeye Hiring Site Reliability Engineer

Company: Birdeye

Job Role: Site Reliability Engineer

Qualification: Bachelor's degree in Computer Science or related field

Experience: 1–2 Years

Salary: Competitive (Based on experience and location)

Job Location: Gurugram, Haryana, India

Last Date: Open until filled

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Job Description:
Birdeye, a leading AI-powered reputation and customer experience platform, is hiring a Site Reliability Engineer (SRE) to join their elite R&D team in Gurugram. This is a full-time opportunity for skilled professionals who thrive in a 24x7 production environment and want to build and scale cloud-native systems using AWS, Kubernetes, Terraform, and other modern DevOps tools.

This role offers a chance to work in a high-performance team managing multi-cloud SaaS infrastructure, focused on automation, resiliency, and customer-centric uptime metrics.

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Responsibilities:

• Monitor site performance and reliability using advanced tools like Prometheus, DataDog, New Relic, and AWS CloudWatch
• Troubleshoot and resolve production issues, provide detailed Root Cause Analyses (RCA)
• Manage EC2, Kubernetes, and Helm-based infrastructure scaling
• Participate in rotating shift schedules for global monitoring coverage
• Collaborate with DevOps team on Terraform, Ansible, and CI/CD automation
• Document production procedures and system architectures
• Continuously improve infrastructure quality, observability, and incident response

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Required Skills:

• 1–2 years of experience with Kubernetes, Helm, and AWS/GCP/Azure
• Familiarity with Linux-based systems and containerized environments
• Experience with log aggregation tools like ELK Stack, Graylog
• Exposure to monitoring tools like Zabbix, Prometheus, Coralogix
• Strong analytical and problem-solving mindset with eagerness to learn

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Preferred Qualifications:

• Prior experience in 24x7 site monitoring roles in SaaS environments
• Exposure to multi-cloud deployment architecture
• Experience working with Ansible playbooks, Terraform state management, and CI/CD pipelines
• Familiarity with SRE practices, incident management, and observability

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Why Join Birdeye?

• Work alongside ex-Googlers and veterans from Amazon, Yahoo, and Salesforce
• Backed by top Silicon Valley investors including Marc Benioff and Jerry Yang
• Be part of an industry-leading platform managing over 150,000 businesses
• Fast-paced growth-focused culture with opportunity for real impact

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