BETSOL Hiring Fresher Cloud Support Technician

Cloud Support Technician at BETSOL (Remote)

Company: BETSOL
Job Role: Cloud Support Technician
Qualification: High School Diploma/GED or Technical Degree (Preferred: IT, CS, Networking)

Experience: 0–2 Years
Salary: Not Disclosed (Competitive for Cloud Support Roles)
Job Location: Remote (Work from Anywhere)
Last Date: Not Specified

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Job Description

BETSOL is hiring a Cloud Support Technician to join its globally recognized IT services team. This role is remote and ideal for professionals starting their careers in cloud computing, tech support, and networking infrastructure.

Join a company with patented technology, award-winning teams, and clients across 40+ countries. BETSOL’s engineering excellence powers enterprise-level digital transformation through cloud-first products and services.

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Key Responsibilities

• Manage and maintain customer cloud environments with high uptime
• Resolve support tickets effectively while ensuring a top-tier customer experience
• Troubleshoot system and network issues; escalate critical incidents as needed
• Collaborate with senior engineers, project managers, and client teams
• Provide responsive and effective phone/email support
• Deliver permanent solutions that boost reliability and security

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Skills & Technologies (High-CPC Keywords)

• Cloud Infrastructure Support
• Microsoft Active Directory (AD) – Password Reset, Group Management
• Networking Basics – IP Addressing, MAC Addressing, Layer 1/Layer 2
• FortiGate Firewall Configuration, SD-WAN, VPN Setup
• Subnetting, NAT, Routing Protocols
• Remote Monitoring & Management Tools (e.g., N-Able, RMM platforms)
• Windows Server Monitoring, Performance Troubleshooting
• MSP (Managed Services Provider) Environment Operations

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Preferred Qualifications & Certifications

• Associate’s or Bachelor’s degree in IT, Computer Science, Networking, or similar
• Certifications (any of the following are a plus):
  • CompTIA A+, Network+, Security+
  • AWS Certified Cloud Practitioner
  • Microsoft Azure Fundamentals (AZ-900), Azure Administrator (AZ-104)
  • Google Cloud Digital Leader / Associate Cloud Engineer
  • Fortinet NSE 4
  • Cisco CCNA
  • ITIL Foundation
• Experience in VDI, cloud monitoring tools, and incident response

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Shift Flexibility

• Must be open to work alternate shifts (e.g., Tuesday–Saturday or Sunday–Thursday)
• Day, Evening, or Night shifts based on business need

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Why Join BETSOL?

• Work remotely with a global, award-winning IT firm
• Employee-centric culture with strong values and mentorship
• Competitive compensation, health benefits, and 401K
• Patented technologies and enterprise client exposure
• Learning opportunities in cloud platforms, automation, and cybersecurity

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• Entry-Level Cloud Jobs with Certifications
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