Bell Techlogix Hiring Level 1 Service Desk Associate
Bell Techlogix
Bell Techlogix off campus drive : Job Overview
| Company | Bell Techlogix |
| Location | Hyderabad |
| Category | Software |
| Employment Type | full-time |
| Posted | 4 May 2025 |
| Status | Active |
Job Description
Level 1 Service Desk Associate
Company: Bell Techlogix India
Location: Hyderabad
Experience Required: 1+ Years
Employment Type: Full-Time
Job Title: Service Desk Associate 2 (Level 1 Service Desk Associate)
Job Description
As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users.
Key Responsibilities:
- Incident Resolution: Respond and resolve IT-related incidents and service requests from users.
- Troubleshooting: Diagnose hardware and software issues remotely or in-person.
- Voice-based Technical Support: Guide users on effectively using IT systems, software, and hardware.
- Escalation: Route complex issues to Level 2 teams while maintaining ownership of the ticket.
- Documentation: Record detailed incident reports and solutions in the knowledge base.
- SLA Adherence: Meet or exceed response and resolution time commitments.
Qualifications:
- Bachelor's degree in Computer Science or a related field.
- Relevant certifications like CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Prior experience in a Level 1 IT support role.
- Skilled in troubleshooting Windows and/or Mac OS environments.
- Excellent communication skills and a customer-first attitude.
- Ability to perform under pressure and meet deadlines.
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