Avaya Hiring Technical Support Engineer
Avaya
Avaya off campus drive : Job Overview
| Company | Avaya |
| Location | Pune |
| Category | Software |
| Employment Type | full-time |
| Posted | 6 May 2025 |
| Status | Active |
Job Description
Technical Support Engineer at Avaya
Company: Avaya
Location: Pune, India
Posted On: April 11, 2025
Requisition ID: 37149
Experience Required: 2–3 Years
Education: Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience
About Avaya:
Avaya powers millions of customer and employee experiences every day through advanced contact center and communication solutions. These technologies enable businesses to build immersive, personalized interactions that drive results. With a focus on flexibility and innovation, Avaya helps organizations shape exceptional journeys for their users.
Role Summary:
As a Technical Support Engineer, you’ll provide remote post-sales support for Avaya’s software and/or hardware systems. This includes assisting with installations, configurations, upgrades, and troubleshooting of medium complexity systems. You will support customers directly or work alongside field personnel, and occasionally provide on-site assistance.
Responsibilities:
- Provide remote support for medium complexity software/hardware systems and applications
- Assist end users with installation, configuration, upgrades, and migrations
- Troubleshoot technical issues using logs, diagnostics, and problem-solving skills
- Support 3rd party product integrations
- Monitor, propose, and implement solutions for customer-reported incidents
- Escalate and highlight downstream effects of fixes when necessary
- Document issues and support processes
- Work independently on defined projects
Preferred Certifications:
- Relevant technical certifications (not explicitly listed)
Equal Opportunity Employer:
Avaya is an Equal Opportunity Employer and U.S. Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, disability, veteran status, or any other protected characteristic.
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Tags:
#TechnicalSupport #AvayaJobs #SupportEngineer #PuneJobs #ITSupport #TechCareers #CustomerSupport #Troubleshooting #AvayaCareers
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