Arting Digital Private Limited Hiring Network TAC Engineer / VOIP Support

Company
Arting Digital Private Limited

Job Role
Network TAC Engineer / VOIP Support

Qualification
Any Graduation

Batch
Open to immediate joiners

Experience
1–5 Years

Salary
3–7 LPA (As per market standard)

Job Location
Pune, Maharashtra, India – 411001

Last Date to Apply
Apply as soon as possible

Job Type
Full Time | Onsite (Night Shifts)

Working Days
4 Days a Week

Working Hours
10:30 PM to 9:30 AM IST

Job Description
We’re looking for a skilled Network TAC Engineer / VOIP Support professional with expertise in troubleshooting and maintaining VOIP infrastructure and delivering enterprise-level support. The role is customer-facing, supporting U.S.-based enterprise clients.

Roles & Responsibilities

• Provide high-quality support for VoIP services
• Configure and troubleshoot SIP trunking, DID, voicemail, call flow, call queue, and routing
• Handle issues related to IP-PBX, SBCs, soft switches, Unified Communications platforms
• Troubleshoot Polycom, Yealink, Cisco ATA, Adtran routers, PSTN, SIP, and SD-WAN
• Work on Hosted PBX, cloud telephony, MS Teams direct routing
• Monitor network performance, test routes, and optimize voice quality (PDD, ASR, ACD, FAS)
• Handle firewalls, unauthorized access, DOS alerts, and compromised users/extensions
• Collaborate with third-party vendors and carriers for troubleshooting
• Maintain ownership of tickets and ensure SLA compliance
• Lead escalated support and participate in after-hours on-call rotation
• Mentor team members and lead regular training sessions

Required Skills

• Excellent communication skills
• Strong troubleshooting of VOIP infrastructure: SIP, RTP, QoS, codecs
• Familiar with Cisco BroadWorks, Netsapiens, Adtran routers
• Knowledge of ticketing tools and technical documentation
• Strong analytical and multitasking ability
• Only male candidates eligible

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Tags
#NetworkEngineerJobs #TACEngineer #VOIPSupport #VOIPJobs #TechSupportJobs #NightShiftJobs #PuneJobs #CiscoVOIP #SIPTrunking #TelecomCareers #TechJobsIndia #ImmediateJoiners #MaleCandidatesOnly #NetworkSupportEngineer #ITJobsIndia #NalgondaToday