Software Support Engineer – Amazon | Hyderabad | 3–6 Years Experience

Company: Amazon
Role: Software Support Engineer
Experience: 3 – 6 Years
Location: Hyderabad, India
Type: Full-Time, Permanent
Industry: IT Services & Consulting
Department: IT & Information Security
Compensation: Competitive

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Job Description

Amazon is seeking a skilled Software Support Engineer to join their team in Hyderabad. This position is ideal for professionals with a background in technical support, software maintenance, and scripting. The engineer will help ensure system reliability, performance, and operational excellence.

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Key Responsibilities

• Troubleshoot and resolve technical support tickets
• Manage deployments in staging and production environments
• Develop automation tools using Python, Java, and Shell
• Create system and support status reports
• Automate manual tasks to increase operational efficiency
• Collaborate with global support teams
• Maintain communication with customers and ensure SLA compliance
• Take ownership of key system components to maximize uptime

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Required Skills & Qualifications

• 3+ years of experience in software development or technical support
• Proficiency in Python, Java, and Shell scripting
• Strong debugging and troubleshooting skills
• Effective communication and analytical skills

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Preferred Skills

• Experience working with REST APIs, JSON, and XML
• Knowledge of distributed systems and web services
• Familiarity with monitoring tools and SOA (Service-Oriented Architecture)
• Understanding of RAID configurations (hardware/software)

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Education

• Undergraduate: Any Graduate
• Role Category: IT Support – Other

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Tags

#AmazonJobs #SoftwareSupport #HyderabadJobs #Python #Java #ShellScripting #RESTAPI #DistributedSystems #Debugging #TechnicalSupport #CloudSutra #ITJobs #HiringNow

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