AWS Support Engineer – Analytics | Bangalore, India

Company: Amazon Web Services (AWS)
Role: Cloud Support Engineer (Analytics)
Location: Bangalore, Karnataka, India
Job ID: 2906056
Work Type: Full-Time | Shift: 1 PM – 10 PM IST

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About the Role:

Join AWS as a Cloud Support Engineer (Analytics) and become a customer-facing technical expert helping businesses across India leverage AWS cloud technologies. This is a hands-on role solving real-world technical challenges related to AWS Analytics services like Redshift, QuickSight, Neptune, and DataZone.

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Key Responsibilities:

• Solve customer issues via email, chat, and phone using advanced troubleshooting skills
• Dive deep to resolve complex cloud infrastructure issues
• Collaborate with internal teams on product improvement and support escalation
• Contribute to knowledge base, training sessions, tools, and scripting
• Guide new hires, participate in hiring, and drive process improvement
• Ensure compliance with AWS global standards
• Opportunity for growth, mentorship, and cross-team collaboration

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Required Qualifications:

• Bachelor's degree or equivalent work experience
• 2+ years in a technical role (e.g., support, systems, database)
• Familiarity with RDBMS (MySQL, PostgreSQL, Oracle, SQL Server) or search services (Elasticsearch, Solr) or streaming (Kafka, Kinesis)
• System administration knowledge on Linux (Ubuntu, CentOS, RedHat) or Windows Server
• Strong networking fundamentals (TCP/IP, DNS, OSI Model, firewalls, etc.)
• Business analytics tools understanding and troubleshooting

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Preferred Qualifications:

• Experience supporting customers in a technical environment
• Background in data warehousing and ETL processes
• Programming/scripting skills (Python, Java, JavaScript, Go, .NET, R, Ruby)
• Experience with Redshift, Snowflake, Solr, Elasticsearch, Kafka, Kinesis
• Familiarity with cloud computing principles

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Why Work at AWS?

• Career Growth: Accelerate your journey through structured mentorship and learning paths
• Culture of Inclusion: Join diverse teams with ongoing DEI initiatives like CORE and AmazeCon
• Work-Life Balance: Flexible schedules and a healthy work environment
• Global Impact: Be part of a team that powers businesses around the world

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Tags:
#AWSJobs #AnalyticsEngineer #CloudSupport #Redshift #QuickSight #Neptune #Kinesis #Elasticsearch #BangaloreJobs #TechSupport #AWSIndia #LinuxAdmin #NetworkingJobs #JobAlert