Allot Hiring Fresher Technical Support Enginee

Technical Support Engineer
Company: Allot
Location: Mumbai, India
Employment Type: Full-Time

Company Overview
Allot is a global leader in network intelligence and security solutions for service providers and enterprises. With a strong presence in Tier-1 telecom networks, Allot delivers cutting-edge technologies that ensure smarter networks and more secure users. The company culture emphasizes innovation, collaboration, and global growth opportunities.

Role Overview
As a Technical Support Engineer, you will provide 1st and 2nd level support for customers in the APAC and EMEA regions. This is a hands-on role working in a global team environment supporting advanced network intelligence and cybersecurity products.

Key Responsibilities

• Handle 1st and 2nd level support via CRM, phone, and email.
• Deliver dedicated and proactive customer support.
• Investigate system logs and behavior to diagnose problems.
• Provide technical guidance, solutions, and lab simulations.
• Collaborate with higher-tier support teams and visit customer sites when needed.
• Maintain regular communication with key customers to ensure satisfaction.

Required Skills & Experience

• Strong Linux OS operations and troubleshooting skills.
• Excellent analytical and issue validation skills.
• Solid understanding of TCP/IP networking and packet analysis.
• Knowledge of cybersecurity concepts including firewalls, malware, DNS filtering, and threat types.
• Familiarity with CRM platforms and customer service processes.
• Experience with microservices, containers, and Kubernetes is a plus.
• Graduate or Diploma in Computer Science, Electrical, or Electronics Engineering.

Preferred Qualifications

• SQL query writing and basic database administration.
• Hands-on experience with routers, switches, firewalls, and NMS tools.
• Familiarity with telecom protocols: Radius, Diameter, DHCP, 3GPP, PCEF, PCRF.
• Understanding of protocol analysis and network sniffing tools.
• Experience with cloud platforms: OpenStack, Kubernetes, Azure.
• Exposure to working with ISPs, mobile and cable operators.

High-CPC Keywords for SEO:
Network Security Support Engineer Jobs, Cybersecurity Support Engineer, Linux Networking Jobs, TCP/IP Troubleshooting Jobs, Kubernetes Support Engineer India, Telecom Support Engineer Mumbai

#Tags
#TechnicalSupportEngineer #CyberSecurityJobs #LinuxJobsIndia #KubernetesJobs #NetworkEngineer #AllotCareers #MumbaiJobs #SupportEngineer #DevOpsSupport #CloudSecurity #TelecomEngineer