Aisera Hiring IT Administrator

IT Administrator Location: Hyderabad
Company: Aisera

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About Aisera

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to drive business transformation and revenue growth through self-service. With 400+ integrations and 1200+ prebuilt workflows, Aisera helps organizations achieve over 75% automation and up to 90% cost reduction.

Recognitions Include:

• FastCompany Best Workplaces for Innovators
• Inc 5000 Fastest Growth
• Forbes AI50
• EY Entrepreneur of the Year 2023
• CNBC Upstart 100
• Gartner Cool Vendor
• Red Herring Top 100 Innovator
• CIO Innovation Startup Award
• CIO Review Top ITSM Solution
• Silicon Review 50 Most Admired Companies

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About the Role

Aisera is seeking an experienced IT Support Administrator to join its global IT team. This role is responsible for IT support for employees based in India and Europe, ensuring smooth operation of systems, infrastructure, and end-user technology.

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Key Responsibilities

IT Infrastructure Management

• Manage and maintain IT infrastructure (servers, networks, hardware/software).
• Monitor system performance and resolve issues for optimal performance.
• Administer user accounts, permissions, and access rights in Google Workspace and Microsoft Azure/O365.

Network and Security

• Configure and troubleshoot routers, switches, firewalls, and Wi-Fi.
• Enforce security measures and monitor for threats.
• Stay current with security technologies and best practices.

Help Desk Support

• Provide support to staff in India and Europe.
• Troubleshoot hardware and software issues.
• Maintain documentation and user guides.

IT Procurement & Asset Management

• Manage procurement of IT assets and licenses.
• Track inventory, warranties, and software usage.
• Recommend upgrades and new tools.

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Required Qualifications

• 3+ years in an IT Administrator or similar support role
• Fluency in English (spoken and written)
• Strong knowledge of infrastructure, networking, and security
• Experience with Windows and Mac OS
• Google Workspace and Microsoft Azure/O365 admin experience
• Familiarity with MDM tools (Kandji, Jamf, Intune)
• Knowledge of firewalls, routers, and VPNs
• Excellent problem-solving and communication skills
• Customer-first approach

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Preferred Qualifications

• Cloud experience (AWS, Azure)
• Scripting or automation (Bash, PowerShell, Python)
• Certifications: CompTIA A+, Network+, CCNA, or similar
• Degree in CS, IT, or equivalent experience

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Join Us

Join our dynamic, fast-paced environment and help revolutionize IT operations with AI. Be part of a visionary company where innovation and ownership are valued.

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#Tags

#ITAdministrator #ITSupport #NetworkSecurity #GoogleWorkspace #Azure #CloudIT #SysAdmin #HelpDesk #MDM #Aisera #ITJobs #HyderabadJobs #ITInfrastructure #Automation #Cybersecurity #SaaSJobs #IndiaJobs #AIJobs